I want you to be satisfied with the photographic print/s you have purchased from me. Happily over the years I have been offering my photographs for sale none of my customers have had a single issue with their quality. However, we all know ‘stuff can happen’ so here is a guide to what to do in the rare event you have an issue with your order.
The nature of supplying limited edition hand made photographic prints necessarily involves a great deal of human care and attention to material (usually paper) and print quality. To achieve the highest standards at every single stage I personally prepare the digital file/s to be printed, then inspect the final print for accuracy, paper uniformity and so on. There is no automation in this process at all. It is all done by hand and eye by me, the photographer. It is therefore highly unlikely that one of my prints will be sent out in any kind of inferior condition.
Therefore, really the only reason one of my prints will be unacceptable when you receive it is if it has been damaged in transit. Despite great care being taken to package your print/s, normally rolled up in thick, robust cardboard transit tubes made for the purpose, there may be the occasional incident in transit over which I have no control and which may squash, crease, tear or otherwise damage the print/s.
In the rare and unlikely event of any issue you may have with an order from me here is my policy on returns and refunds in such cases:
In order for the Goods to be eligible for return/refund, please make sure that:
You notify me by email (firstname.lastname@example.org) within 14 days of receipt
You include a concise photograph or photographs of the damage
You include a concise description of the problem/damage to your print/s
Once I have agreed that there is an issue and genuine damage has indeed been caused I will replace the print/s free of charge or, if you prefer, refund you in full via the same method you used to place your order. This will happen within 14 days of my receipt of your email.
In some cases I may ask you to return your order before replacing/refunding. Should I ask you to do so please observe the following:
You are responsible for the cost & risk of the return
You are responsible for any loss of or damage to the return shipment
Please use an insured and trackable mail or courier service
Should a return become necessary I will advise you promptly by email of the mailing address to which it should be sent.
Thank you for your understanding and attention.